Dealer Portal FAQ
1. How to Reset Your Password
If you've forgotten your password or need to reset it, visit our password reset page: Reset Password. Simply follow the instructions, and you'll be back in your account in no time.
2. How to Add/Remove a User
To add an additional user to your account or remove a user, please email your salesperson with the details. Our support team will promptly make the changes to your account.
3. How to Toggle Between Dealer Pricing and MSRP
It’s easy to hide your dealer pricing when needed. In the portal at the top right, simply toggle the pricing view to switch between your dealer pricing and MSRP.
4. Special Order vs. In Stock Products
If a product is marked as In Stock, it’s ready for immediate shipment. If it’s labeled as Built to Order / Special Order, the item is not regularly stocked and may require additional lead time for delivery.
5. How to Place an Order (Coming Soon)
Soon, you’ll be able to place orders directly through the dealer portal. This feature will automatically apply your negotiated pricing terms and discounts to the order, making it even easier to manage purchases.
6. Who to Contact for Help or Support
If you need assistance or have any questions, your dedicated sales representative is here to help. Simply reach out to them directly, and they’ll assist you with any inquiries.
7. How to View Past Orders Placed Through the Portal
You can view your past orders placed through the dealer portal by visiting the order history page: Order History. Please note that only orders placed through the portal will appear in the portal. For a complete list of your past orders, contact your sales representative.
8. Why Do I Have to Fill Out the Year, Make, and Model Information?
Providing the year, make, and model of the vehicle allows us to double-check that the wheels ordered will fit your customer’s vehicle, ensuring you receive the correct products.
If you need further assistance, don’t hesitate to contact us at dealerportal@mwcompany.com. We're here to support you!